Returns Policy
Overview
We like to think we are very reasonable at GMM | Mubakemeshi Fine Art Prints and our suppliers are long-experienced professionals in their field; after all, we are human, too. If you have received an incorrect or faulty item or just ordered the wrong item, please don’t worry. Simply follow the instructions below that relate to your issue, and we will do our utmost to resolve the issue as quickly as possible.
Returns Policy – Exchange or Refund
If you have purchased and received an item from GMM | Fine Art Prints and realised you have ordered the incorrect item/s or no longer require it, please follow these steps:
- Item/s must be returned within 14 days of receipt. A refund after these 14 days is not possible.
- Item/s must have not been used in any way.
- Item/s must be in the original packaging.
- Please note that we will not cover the shipping charges for this type of return.
Exceptions
- Gift certificates are non-returnable and non-refundable.
Please get in touch with us to make your return using the following address: hello@mubakemeshifineart.com
Please Return to:
Returns Department
GMM | Mubakemeshi Fine Art Prints
Bergstr. 75
79761 Waldshut-Tiengen
GERMANY
Please note that we will not be held responsible for returns that are not received, so please use a “Proof of Delivery” courier.
Once we receive and inspect your return, we will email you to notify you that we have received your returned item. We will also email you to let you know whether your refund has been approved or rejected.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Returns Policy – We got it Wrong!
If, in the unlikely event, you have received your item/s incorrectly, first of all, we apologise for this inconvenience. Please first check your order to confirm if we have picked it incorrectly and sent the incorrect item/s. In either instance, we will be more than happy to exchange the item at our cost.
- Please get in touch with us within 14 days of receipt to inform us of our error.
- Please email us: hello@mubakemeshifineart.com
- When emailing us, please have your order number ready and let us know the problem.
- Please note that the items returned must have not been used in any way and returned in the original packaging.
Please Return to:
Returns Department
GMM | Mubakemeshi Fine Art Prints
Bergstr. 75
79761 Waldshut-Tiengen
GERMANY
Please note that we will not be held responsible for returns that are not received, so please use a “Proof of Delivery” courier.
Returns Policy – Item/s Damaged in Transit, significant delays
In the unlikely event the product arrives to you damaged, we will send a replacement free of charge. Please follow these steps:
- Please notify us immediately at hello@mubakemeshifineart.com, along with photographs of the damaged packaging and item/s.
- Item/s must be returned in the original packaging.
- Please send the item back to the address on the package
- Please make sure your returned item/s is accompanied by a copy of your details.
Delays
We only offer refunds if the product is significantly delayed (postage delays which could be considered normal, or delays due to items being held up in customs will not be refunded). What constitutes a significant time delay is at our discretion. In either cases we may request return of the products so that we can dispose of them. The returns in these cases will be at our cost, and refunds can be withheld until the returns are received by us.
Please note that we will not be held responsible for returns that are not received, so please use a “Proof of Delivery” courier.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at hello@mubakemeshifineart.com
SHIPPING RETURNS
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NEED HELP?
Contact us at hello@mubakemeshifineart.com for questions related to refunds and returns.